Delivery

We want your flowers and gifts to get to their destination as much as you do, so please make sure you give us the full and correct delivery address and phone numbers. The more information we have, the more likely we are to deliver your thoughtful gift to the right person and place :)  

Phone Numbers - Please!
We aren't trying to ruin your surprise gift, we are trying to make sure your order gets there on-time, to the right person and you don't have to pay an additional delivery fee. We cannot be held responsible if the information you have provided is incorrect or incomplete. If we are not provided with a phone number for the recipient, we reserve the right to hold the order until a correct phone number has been provided.

Limited Access Locations
Please give us as much info as possible regarding access to the recipient's address. ESPECIALLY apartment buildings and rural/large property areas. We cannot be held responsible for failure to deliver if our courier cannot access the property safely and legally. For apartment buildings with limited access the order may be left with the concierge/reception.

More Info
Deliveries are usually made between 10am and 5pm Monday-Friday, 10am-1pm Saturday. If the recipient is not home and there is a safe place our courier will leave it for them and let them know where to find it via text or phone call. If it is not safe or the order contains alcohol, we will attempt to arrange a successful delivery by contacting the number/s provided. If we are unable to communicate with the recipient or customer and the order is returned to the shop, a re-delivery fee will apply. Please Note: We cannot guarantee a call before delivery (even when requested) however we will do our best if you have written this in the 'Comment on Order' section of your order. 

All of the wonderful products on our website are available exclusively from Carina Florist and are only for delivery in the Brisbane region. If we cannot fulfil an order (due to distance or unavailable couriers), we reserve the right to send your order to one of our floral friends who are closer to the address - aiming to keep the product/s as close as possible to our design.